Privacy Policy

Privacy Policy

Introduction

Welcome to https://guaranteed-collision-repair.collision-talk.com! We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy details how we handle the personal information of visitors and customers, ensuring compliance with global data protection regulations. By using our website or services, you agree to the practices described herein.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services linked from our platform, as they have their own privacy policies governing data collection.

Processing Activities

This Privacy Policy outlines the following activities we engage in regarding your personal information:

  1. User Accounts: We collect and process data when you create an account on our platform, allowing us to provide personalized services.
  2. Transactions: Payment-related information is securely processed for purchasing our services or products.
  3. Communication: You may receive promotional materials, newsletters, or updates from us via email, phone, or SMS.
  4. Data Collection Technologies: We employ various methods to gather personal data, including manual input by users and automated tracking tools.

Personal Data Collection

We collect several categories of personal data to enhance your experience and improve our services:

  • Account Details: This includes user names, email addresses, and passwords (hashed and salted for security).
  • Payment Information: Credit or debit card details, billing addresses, and payment history.
  • Financial Records: For some transactions, we may store financial information for record-keeping and fraud prevention purposes.
  • Purchase History: Records of products or services purchased, including dates, quantities, and pricing.
  • Mobile Device Identifiers: Unique device identifiers, which can be used to recognize your device and provide personalized content.
  • Location Data: Information about your geographic location when you interact with our mobile applications.
  • Feedback and Reviews: Any comments, suggestions, or reviews you choose to share with us.
  • Social Media Profiles: If you connect our services to your social media accounts, we may access certain profile information.
  • Product Preferences: Your choices regarding products, including browsing history and product recommendations.

Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

  • Strictly Necessary: These ensure the basic functions of our website, such as session management.
  • Preference Cookies: Remember your preferences and settings to personalize your experience.
  • Analytics Cookies: Track user behavior to analyze trends and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Data Retention and Deletion

We adhere to data minimization principles by collecting and retaining data only for as long as necessary:

  • Personal data related to user accounts is stored until the account is inactive or closed.
  • Transactional data may be kept for financial record-keeping purposes, typically up to 7 years.
  • We periodically review and delete or anonymize data that is no longer required for the original purpose.

Security Measures

The security of your personal information is a top priority:

  • Encryption: We employ industry-standard encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not intentionally collect or sell personal information from children under the age of 18. Our services are intended for adults, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Rights (as per applicable privacy laws)

Depending on your location, you have various rights regarding your personal data:

  • Access: Retrieve and review the personal data we hold about you.
  • Rectification: Request corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Ask for the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: Be free from discriminatory practices based on certain characteristics.
  • Data Portability (in some jurisdictions): Transfer your data to another service provider securely.

To exercise any of these rights, please contact our Data Privacy Team at your convenience.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. Any significant alterations will be notified on our website, and revised policies will be posted here.

Contact Information

For any questions, concerns, or requests related to your privacy:

We appreciate your trust in us, and we are committed to protecting your privacy throughout your interaction with our services.